The British Government is an equal opportunity employer. We value diversity and welcome applications from everyone, regardless of their background, race, gender, religion, age, disability, or sexual orientation. We promote flexible working when possible. Because our workforce is agile, you may occasionally need to take on different tasks to support the team.
- Department: Foreign, Commonwealth and Development Office (FCDO)
- Team: Technology, Information, and Digital Transformation
- Location: British Embassy, Beirut, Lebanon
Job Overview
- Job Title: Information Technology Support Officer (ITSO)
- Grade: Administrative Officer (AO)
- Position Type: Full-time, 1-year fixed term contract (with a possibility of renewal)
- Working Hours: 40 hours per week (Monday–Thursday: 8:00 AM to 4:00 PM; Friday: 8:00 AM to 2:00 PM). Note: You must be flexible to occasionally work outside these hours for emergency crisis response or project needs.
- Salary: USD 2,645 per month (Gross; non-negotiable)
Key Responsibilities
1. Day-to-Day IT Support (40%)
- Set up accounts and IT equipment for new starters and handle the exit process for leavers.
- Manage email distribution lists and maintain an up-to-date inventory of IT hardware.
- Help maintain Embassy IT systems, recycle old hardware, and assist official visitors with IT needs.
- Coordinate with technical support teams in London to fix major IT issues.
- Serve as the local point of contact for mobile phones, landlines, satellite phones, and Visa delivery bags.
- Provide occasional remote IT support to colleagues based in Damascus, Syria.
2. Technical Liaison & Maintenance (15%)
- Assist visiting Regional Technical Support Staff (RTSS) and complete routine remote maintenance tasks between their visits.
- Report monthly to the Deputy Head of Mission and Overseas Security Manager to collaborate on IT security.
3. Crisis Operations & Preparedness (25%)
- Emergency Leadership (15%): Take charge of securing and running IT systems in the Embassy’s secure zones during an emergency evacuation or crisis.
- Staff Induction (10%): Train new staff on IT evacuation rules, show colleagues how to use emergency communication gear, and ensure the team is fully prepared for any crisis.
4. Tech Improvement & Team Cover (20%)
- Tech Champion (10%): Help the IT manager share updates and promote IT training sessions so staff can make the most of new technology.
- Manager Cover (10%): Stand in for the IT Manager when they are on leave and help deliver larger IT projects.
Candidate Requirements
Experience & Background
- IT experience is a plus, but it is NOT required. We are looking for a reliable team player who is willing to learn, has excellent communication skills, and remains calm when dealing with tech frustrations.
Essential Skills
- Fluent written and spoken English.
- Strong organizational and interpersonal skills.
- A proactive, customer-focused approach to problem-solving.
Desirable (Bonus) Skills
- Existing IT technical expertise or IT security awareness.
- Prior experience working in an embassy or a similar corporate environment.
Core Behaviours Required
- Managing a Quality Service: Delivering efficient, professional support to a diverse team.
- Changing and Improving: Finding better ways to work and suggesting innovative ideas.
- Communicating and Influencing: Sharing information with clarity, enthusiasm, and respect.
- Delivering at Pace: Taking personal responsibility to get quality results done on time.
Eligibility & Nationality Requirements (Crucial)
- Security Clearance: To get the required high-level security clearance for this role, you must hold nationality from a “Five Eyes” country (UK, USA, Canada, Australia, New Zealand) OR be a national of an eligible European country who has lived/worked in a Five Eyes or European country for at least 2 of the past 5 years.
- Visas: The Embassy provides visa sponsorship. However, getting the actual Lebanese work/residence permits and paying any associated costs is your responsibility.
- Note: The Embassy does not pay for relocation or housing.
Benefits & Leave
- 20 days of annual leave plus 14 public holidays.
- Health insurance, transport allowance, family/educational allowances, and a performance-related bonus.
- Comprehensive training, including access to UK Civil Service-Learning platforms and project management courses.
- A 90-day probationary period applies.
How to Apply
- Application Deadline: 20 May 2026 (by 23:55 Beirut local time)
- Tentative Start Date: 31 August 2026
Application Checklist (Must be in English):
- An updated CV.
- A Cover Letter explaining how you meet the job requirements.
- Specific examples written directly into the online application form that show how you demonstrate the core behaviors (Managing a Quality Service, Changing & Improving, etc.).
Applications must be submitted through the official portal (tal.net/Oleeo). Only shortlisted candidates will be contacted. Unsuccessful interviewees may be kept on a reserve list for 6 months for future openings.